YOUR PRIVACY AND OUR COMPANY POLICY
Updated September 15, 2007
This Privacy/Policy Statement applies only to CoolRaingear.com, operated by Classic Communications & Design, Inc. In this Company Policy Statement, "CoolRaingear.com" refers to Classic Communications & Design, Inc., the operator of this website.
CoolRaingear.com and its officers, directors, employees, agents, contractors and subcontractors are required to honor this Company Policy Statement.
CoolRaingear.com takes the privacy of our customers and the security of their Personal Information very seriously. We provide this summary of our Company Policy Statement ("Statement") because you have the right to know what Personal Information we collect, how it is protected and used and the circumstances under which it may be disclosed.
If you have further questions regarding this Statement, please contact us:
by email at: info@coolraingear.com and include your name and telephone number or email or postal address so that we can contact you; or
call toll-free at: 1.800.558.5541; or
by letter to us at:
Classic Communications & Design, Inc.
POB 276
Frostproof, FL 33843
Make sure to include your name and mailing address or telephone number so that we can contact you.
JUMP-TO-LIST
To Whom this Statement Applies
Some Terms We Use in this Policy
The Personal Information We Collect How It Is Gathered and Used
Personal Information is collected in the following ways:
How We Use Your Personal Information
The Personal Information We Share
Personal Information We Do Not Share
How You Can Control the Use of Your Personal Information
Disclosure Under Legal Duty
How You Can Control the Use of Your Personal Information
How You Can Control Email Marketing You Receive From Us
Other Types of Information We Gather
How We Strive to Protect Personal Information
Our Policies Regarding Children
Links to Other Sites
Consent to Transfer
Updates to this Statement
Security
E-Mail Abuse
Transaction Security
Fraudulent Order Notice
To Whom this Statement Applies
This Statement only applies to CoolRaingear.com. This Statement does not apply to affiliated entities of Classic Communications & Design, Inc. or to third parties.
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Some Terms We Use in this Policy
Personal Information is any information that identifies you with the exception of professional information such as your business address, business telephone and facsimile numbers and business e-mail address.
It also includes your credit card number.
Cookies are small text files containing unique identification numbers that your web browser software transfers from our web site to your computer when you visit our site. CoolRaingear.com uses cookies to help us recognize your browser, make it easier for you to use our site and to help us customize your experience. Our use of cookies is described more fully below.
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The Personal Information We Collect How It Is Gathered and Used
We collect only the Personal Information you voluntarily provide to us or that is given to us by affiliated entities or third parties that have your permission to share your Personal Information with us.
"Personal Information" includes your name, shipping and/or mailing address if goods are to be shipped or mailed to your home, home telephone number, email address, credit or debit card account number, and may also include your purchase history. We do not share email addresses you provide to us.
If you choose to purchase products and/or services from our site, you must provide the following information: your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address (so that we may send an email message about your order and, if you opted-in, to send you our email newsletter and/or special offers). In the following paragraphs, we outline the services and activities in connection with which we gather your Personal Information and provides details on how that Personal Information is used.
All of these services are optional; if you do not wish to provide Personal Information, you may simply decline to take advantage of that service.
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Personal Information is collected in the following ways:
Online Purchases - To process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
Online Membership Registration - You do not have to register on our site to shop online. As a registered member of our site, you give us permission to store Personal Information about you, such as your e- mail address, online. This information is "remembered" each time you purchase and allows us to customize your site experience to your interests and to speed up the shopping process. Note: we do not store credit card information, which must be entered each time you order from us.
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How We Use Your Personal Information
We use your Personal Information to respond to and fulfill your requests for CoolRaingear.com products and services and to market our products and services, including:
To send you our catalogs and other offers through mail
To send you our email newsletters and specials offers
To contact you about the status of or to obtain additional information about your order
To improve our web site, customer service and merchandise selections.
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The Personal Information We Share
CoolRaingear.com does not rent or sell its email address lists. We may share segments of your Personal Information with our affiliated entities as necessary to complete a transaction that you specifically request.
The companies with which we share Personal Information are contractually prohibited from using the information obtained from CoolRaingear.com. for any purpose other than that for which it was provided and are required to have appropriate safeguards in place to protect that information.
We may also sell, transfer or otherwise disclose Personal Information including but not limited to your name and mailing address, in connection with a fundamental corporate change such as a merger, consolation, or the sale of all or substantially all of our assets.
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Personal Information We Do Not Share
We do not share your telephone number or credit card information for use by other companies.
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How You Can Control the Use of Your Personal Information
We give you choices and control over the collection and use of your Personal Information.You can update your Personal Information, remove your email address from our email list or remove your name from our catalog mailing list.
There are known methods that spammers can use to hide their identity by using other people's email address to send out emails. If you have any question about the genuineness of an email you receive that appears to be from CoolRaingear.com, contact us at info@coolraingear.com and do not furnish personal information in response to the email.
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Disclosure Under Legal Duty
If compelled to do so by valid subpoena or court order or other governmental process, we may disclose your Personal Information as we are legally required to do. We may also use or disclose your Personal Information if necessary to protect the interests of CoolRaingear.com or its Corporate Affiliates.
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How You Can Control the Use of Your Personal Information
You have the opportunity to choose to receive email communications such as our newsletter and/or special offers and change your mind at any time. If you choose not to sign up for this email service, we will send you only email that relates to a specific purchase or in response to an email inquiry from you.
There are several methods to contact us listed in this section. If you would like to change your Personal Information in our records or remove your name from our catalog mailing list or from lists we share with other quality companies, contact us using one of the methods set out below. There are known methods that spammers can use to hide their identity by using other people's email address to send out emails If you have a question about the genuineness of an email you receive from CoolRaingear.com contact us using the info@coolraingear.com email address.
Email us at: info@coolraingear.com, and include your name, address, telephone number, email address, and a note of instruction; or Call us toll free at 1-800-558-5541 or Write to us at:
Classic Communications & Design, Inc.
POB 276
Frostproof, FL 33843
Include your name, address, telephone number, and a note of instruction; or If you are an online registered member of CoolRaingear.com you can access "Your Account" to update the Personal Information you have stored online.
To be removed from a "postal" mailing list, please use the contact information above.
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How You Can Control Email Marketing You Receive From Us
You may cancel our email newsletters at any time by choosing the un- subscribe link provided in each message.
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Other Types of Information We Gather, How it is Used and Our Use of
Gifs and Cookies
We use technology to collect anonymous, non-Personal Information that indicates how our site is used by visitors. We use this information to improve our site, for example by enhancing pages or features that are visited frequently, and on occasion we may share this information with our affiliates or other third party companies to provide them with an indication of the amount of interest in our site for advertising purposes and to help us plan for technical improvements.
This information will not identify you or any other user of our web site as an individual. We use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. We use cookies to understand how our site visitors link to our site and what pages they view during their visit. Cookies also allow us to personalize your shopping experience and speed the check-out process. Your browser must be set to accept cookies before you can place an order at CoolRaingear.com.
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How We Strive to Protect Personal Information
CoolRaingear.com has implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to your Personal Information to employees (or people working on our behalf and under confidentiality agreements) who need to know your Personal Information in order to provide the products and services that you request.
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Our Policies Regarding Children
We do not sell products for purchase by children; however, we do sell children's products for purchase by adults. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. We will not knowingly collect Personal Information about any person under 13 years of age. If you believe that we have information from or about anyone under 13 years of age, please notify us by email at: info@coolraingear.com or call us toll free at: 1.800.558.5541
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Links to Other Sites
We provide links to affiliated entities and on occasion to other sites we think you may enjoy. These sites operate independently of CoolRaingear.com and have established their own Company Policy policies. For the best online experience, we encourage you to review these policies before submitting any Personal Information through these sites.
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Consent to Transfer
This web site is operated in the United States. Please be aware that any information you provide to us will be transferred to the United States. By using this web site and/or providing us with your Personal Information through this web site, you consent to this transfer.
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Updates to this Statement
We will update this Statement from time to time to reflect changes in our business. If we change how we use your Personal Information or the purposes or entities for and to which we disclose your Personal Information we will post the policy change notification on our web site.
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will post the policy change notification on the web site. and we will update this Statement accordingly. We encourage you to periodically review this Statement for the latest information on our Company Policy policies.
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Security
How We Strive to Protect Personal Information
At CoolRaingear.com we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions. Once your order is processed, we will not retain your credit card number in our online systems. Only CoolRaingear.com employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the Company Policy practices of this Statement.
CoolRaingear.com provides links to web sites outside of CoolRaingear.com as an added convenience to our users. CoolRaingear.com is not responsible for the privacy, terms of use or other policies of any other web site or their management of your Personal Information.
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E-Mail Abuse
There are many unscrupulous individuals operating on the internet today who would think nothing of fabricating an email to make it appear that it comes from CoolRaingear.com. These individuals may be engaging in a practice know as "phishing" in which they attempt to trick unwary recipients of email into divulging Personal Information. CoolRaingear.com will never request Personal Information in an unsolicited email message to you.
If you have any question about the genuineness of an email you receive that appears to be from CoolRaingear.com contact us at info@coolraingear.com and do not furnish Personal Information in response to the email unless its authenticity can be verified.
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Transaction Security
Secured communications on the web require attention to authentication, encryption and data integrity. All three are addressed by the Secure Socket Layer (SSL) protocol. Authentication is the process of establishing that you are communicating with our web server, as opposed to another server assuming our identity. We have obtained a Google® Checkout digital security certificate for CoolRaingear.com. Google® Checkout is an independent third party that authenticates the identity of others on the Internet. The Google® Checkout certificate confirms that we are the recipients of your communication. Encryption is the process of scrambling data (through the use of keys and mathematical encoding algorithms) to prohibit anyone from understanding it if they intercept the data while it is on its way from your browser to our server. Encryption protects communications between your browser and our mainframe system. We have also implemented a firewall to protect all of our systems from intrusion. Data Integrity ensures the data passed between your browser and our server is not being tampered with while in transit. SSL protects information en route to us, and as mentioned, the Google® Checkout certificate confirms that we are the recipients of this information. You can be assured that we strive to protect your data with the utmost care at all points in the process. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have questions, comments or concerns please contact us via email at info@coolraingear.com or call us at 1.800.558.5541.
To ensure you are in SSL (Secure Socket Layer) or secure mode for your transactions, look at the address of the page. Secure pages will usually appear with an address that begins with https:// rather than the standard http://.
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Fraudulent Order Notice
We consider every order submitted as a mail order and fully protected under the US POSTAL INSPECTION SERVICE rules and regulations and fully support the severe FEDERAL PENALTIES issued by that organization.
CoolRaingear.com policy is to aggressively pursue, by every legal means possible, prosecution of ALL CASES of individuals initiating orders to obtain goods from CoolRaingear.com in a fraudulent manner. This includes orders placed by check, money order or credit card. We fully prosecute without regard to cost.
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